“Our Son Was Injured – No Answers, No Accountability”
We had a distressing experience at Kids Empire during our visit on July 4th around 3 PM. While playing on the “dropping net,” our young son suffered a head injury that required an emergency room visit and two staples. There was visible bleeding on the ground.
We were at the facility but didn’t witness exactly what happened—it occurred very quickly. Afterward, we asked to review the video footage to understand how the injury occurred. Kids Empire declined, stating they only release footage to law enforcement. We contacted the police, but they informed us that they couldn’t request footage since no crime was involved and advised us to contact an attorney instead.
We also requested a refund for the 6 unused tickets from a 10-ticket package purchased that day. Unfortunately, the response was that “all sales are final,” even in light of what happened.
What’s most upsetting is not just the injury—but the lack of support, transparency, or follow-up from staff or management. There was no incident report, no clear explanation, and no outreach from the facility afterward.
We sincerely hope Kids Empire reevaluates its policies on safety, communication, and customer care. Parents: stay close to your children and be aware that if something serious happens, you may not get the answers or support you deserve.
William Huynh
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July 19, 2025
Great place to take your kids! Our family took our little ones here with her classmates and they had a blast. The Dragon comes out during birthdays and weekends and the kids love it.
Personally, I like how clean the place is and they have you take your shoes off and you have to wear socks when you get in. The seating area is pretty big and the play area for the kids is pretty big. There’s a toddler section too.
Overall, had a great time. Will be booking another birthday event here again!
Samantha Gonzalez
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August 10, 2025
We had a nice first experience, made it fast and easy Took all the kids myself it was not too busy for a Saturday thankfully had a great night. Would definitely recommend with the kids!
Shawn Nasiri
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August 15, 2025
I have been coming to Monrovia location for a couple of years. Nice place to have the kids run around. Excellent staff. Not too crowded.
My kids love this place.
Thank you
Michelle Yu
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August 28, 2025
Always like to bring my kids here. Smells clean and there is a lot of stuff to do for multiple ages. Slides are fast and fun and there is lots of climbing to do also. They have in and out privileges and wifi! Great plwce to spend the day if you want to be inside
“Our Son Was Injured – No Answers, No Accountability” We had a distressing experience at Kids Empire during our visit on July 4th around 3 PM. While playing on the “dropping net,” our young son suffered a head injury that required an emergency room visit and two staples. There was visible bleeding on the ground. We were at the facility but didn’t witness exactly what happened—it occurred very quickly. Afterward, we asked to review the video footage to understand how the injury occurred. Kids Empire declined, stating they only release footage to law enforcement. We contacted the police, but they informed us that they couldn’t request footage since no crime was involved and advised us to contact an attorney instead. We also requested a refund for the 6 unused tickets from a 10-ticket package purchased that day. Unfortunately, the response was that “all sales are final,” even in light of what happened. What’s most upsetting is not just the injury—but the lack of support, transparency, or follow-up from staff or management. There was no incident report, no clear explanation, and no outreach from the facility afterward. We sincerely hope Kids Empire reevaluates its policies on safety, communication, and customer care. Parents: stay close to your children and be aware that if something serious happens, you may not get the answers or support you deserve.
Great place to take your kids! Our family took our little ones here with her classmates and they had a blast. The Dragon comes out during birthdays and weekends and the kids love it. Personally, I like how clean the place is and they have you take your shoes off and you have to wear socks when you get in. The seating area is pretty big and the play area for the kids is pretty big. There’s a toddler section too. Overall, had a great time. Will be booking another birthday event here again!
We had a nice first experience, made it fast and easy Took all the kids myself it was not too busy for a Saturday thankfully had a great night. Would definitely recommend with the kids!
I have been coming to Monrovia location for a couple of years. Nice place to have the kids run around. Excellent staff. Not too crowded. My kids love this place. Thank you
Always like to bring my kids here. Smells clean and there is a lot of stuff to do for multiple ages. Slides are fast and fun and there is lots of climbing to do also. They have in and out privileges and wifi! Great plwce to spend the day if you want to be inside