We’re high-precision bike mechanics who value the customer relationship and provide concierge-style maintenance service. We repair and maintain road, mountain, gravel, track and triathlon bikes using quality components from trusted manufacturers . We have a small shop for mechanical work and a van that can provide mobile service and/or transport customers’ bikes to our location. Every customer interaction is unique to the person – not just a customer, but someone who trusts us with their bike and we take that relationship seriously.
About Unchained Bicycle Garage
Took my bike here to get a new cockpit installed, I had heard good things about it. Left very disappointed. They broke my derailleur hangar, charged me for bike tape when all they did was remove it from my old cockpit, the aero bars were on crooked, they didn’t want to adjust anything since they wanted the fitter to do it, so everything was loose and had to get it fixed elsewhere, my cable pops out from the bottom of my bike when it didn’t before, I was given one price to begin with, I was told, “if you get here first, we’ll work on you bike first” I got there before both employees did and I was there for over 3 hours. My bike was not the first one to be worked on, I was told to come back in an hour and it would be done. I came back in an hour and my bike was still sitting outside, it had not been touched. My bike had just been serviced prior to me taking it there, I had just bought it, so none of the issues they mentioned should have even existed. After paying more than 2x times what I was told, I swore to never go back there. This shops tends to break more than they fix. I hate writing negative reviews, but after having a friend go there more than 3x for the same issue and then not fixing it and blaming her for their negligence, I thought I’d write a review so others are more careful and more attentive. I will not be coming back here and I will be sticking with my local bike shop, Incycle Rancho or Chino.
I received excellent support from Unchained Bicycle Garage at the Mammoth Gran Fondo. The gentleman who helped replace my rear derailleur cable was kind, thorough, and did a great job and I was able to finish the race! Would definitely recommend UBG for any bike needs.
Hard to find a LBS with wuality parts and service. Mark and Freddie have always been there in a time of need. Once, they loaned me a Shimano battery charger for 1/2 day when mine went awol no questions asked and without hesitation. Delivery beyond expectations and always at a fair price. Highly recommend.
Great service and high quality bike gear. I’d been looking for a suitable bike light found a nice one, rechargeable with high lumins. Very nice about not charging for a custom part I ended up not needing. I fully expected to pay, I appreciated it, they are my number one bike shop.
I needed a new cable for the front shifter on my bike. I went to google to do a search and happened to come across UBG and am I glad I did. Vicky and Freddie are great people. You can really see their passion for helping their fellow riders keep on the road. It's a great place to take your bike if you're looking for people who will take care of your bike as if it was theirs. Freddie did an amazing job on the bike. Shifting is better than ever. Support this local bike shop.